Terms and Conditions

By making an initial payment it will be deemed that the terms are understood and accepted as applying to your order.

PAYMENT CONDITIONS

Following your consultation/enquiry, your quote is valid for 2 months. Paying your initial payment (see below) secures this price & prevents any further price increases, except in exceptional circumstances beyond our control.

A non-refundable 50% deposit is required in order to secure the commission of your cake and chosen date with The Juju Cakes. Final payment for your cake is required no later than one day before the collection.

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Payment should be made by bank transfer to:

Monzo Bank THEJUJUCAKES

SortCode: 04-00-04

Acc no: 45628077

Please inform us with confirmation of transfer in order to prompt acknowledgement of the payment and a receipt will be sent. 

If full payment is not received and cleared in our account before the collection then the order will not be released.

CANCELLATION

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If cancellation of the event takes places we reserve the right to retain your 50% deposit. If cancellation takes place 2 days prior to the collection, then 100% of the value with be retained to cover the costs of production of the cake. Cancellation must be made in writing (by text message or email) to The Juju Cakes and will only be deemed to take effect from the date your letter/email is acknowledged. We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health, during which we will refund any money taken in full.

DESIGN CONDITION

Any cake ordered from a picture or photo of a cake produced by any other cake maker can only be reproduced as our interpretation of that cake and will not be an exact reproduction of the cake in the picture or photo.

Most cakes contain small proportions of inedible items such as support dowels. It is the client's responsibility to ensure these are removed by your caterer/guests before consumption.

Please remember that cake decorations are very delicate items, and we cannot accept responsibility for damage that is done to the cake after it has left our possession. If any damage is rendered to the cake after it has left our possession, then you can advise us and request a repair, which will be costed accordingly, including transport costs if appropriate.

DELICATE INGREDIENTS

We recommend extreme caution if you are considering a cake with cream cheese fillings such as Red Velvet Cake and Banana Cake for a summer event (May-September). These can easily spoil if left out in high temperatures for a prolonged time.  We cannot accept responsibility for any spoilage once it has left our possession, as we have no control over the environmental / venue temperature. We can, however, advise you of flavours that are less susceptible to spoilage and do everything within our control to reduce the impact on the cake.

ALLERGIES/ SPECIAL DIETS

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Please discuss with us if any of your guests have special dietary requirements. Cakes can be made without nuts by request. Please be aware that although these ingredients can be removed from the cakes, they are still used in our kitchens so we cannot guarantee that any of our cakes are completely free of all traces for people who are highly sensitive.

COLLECTION

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We will not be held liable for any damage to the cake once it has left our premises. It is with this in mind that we require you, to check that you are happy with the cake before leaving. Tiered cakes are most at risk during transport, so please seek our advice on how to transport them. To ensure your cake is as fresh as possible, we recommend it is collected on the day of the event.

STORAGE AND CONSUMPTION

Your cake is baked to ensure it is fresh for the date of your event. After this date, we advise sponge cakes are frozen as soon as possible to ensure their condition is maintained, otherwise, we cannot guarantee its quality if it’s consumed more than 48 hours after the event. Our cakes are made entirely of natural ingredients, so we’d like to remind you that because of this they will not have the extended shelf life of most supermarket cakes, which contain additives and preservatives to ensure their prolonged life. Freezing the cake, however, preserves the taste of the sponge and icing as much as feasibly possible, but please bear in mind that it will affect the visual appearance of the icing.

Food hygiene recommendations recommend that food should only be frozen for a maximum of 3 months. Once home, the cake should be wrapped in clingfilm to remove as much air as possible, then stored in an airtight container before freezing for a maximum of 3 months. The cake should not be refrozen if defrosted, therefore it may be appropriate for you to cut it into convenient portion sizes before freezing so that it can be defrosted on a per portion basis. Refrigeration of sliced cakes can also accelerate the staling of the flour in the cake, so should only be used with extreme caution e.g. if hot weather is compromising the quality of a chocolate decorated cake.

COMPLAINTS

If you have concerns about your cake, please notify us upon inspection during collection so that we have the opportunity to rectify it in time for your event. We pride ourselves on our personal yet professional service.